Effective Date: June 27, 2026
At MOV Sport, we take pride in producing premium skydiving apparel. Every product is carefully inspected before shipment. If an issue occurs, this policy explains how we handle returns, replacements, and warranty claims.
Return Eligibility
Products may be eligible for review only if:
- A return request is submitted within 14 days of delivery for orders within the Gulf region, or 30 days of delivery for international orders.
- The product has not been worn, washed, altered, or damaged.
- Original tags remain attached.
- The item is returned in its original condition and packaging.
- Proof of purchase is provided.
Items returned without prior approval from MOV Sport may be refused.
Manufacturing Defects
Contact us immediately after receiving your order if you believe your product has a manufacturing defect. Do not wear or use the product before contacting us. Photos and additional information may be requested. Examples: loose/missing stitching, open/unfinished seams, incorrect logo placement, missing logo, incorrect artwork vs. approved design, incorrect garment size vs. confirmed order, incorrect colors from manufacturing, material defects affecting normal use. MOV Sport determines whether an issue qualifies.
Issues Not Covered
Normal wear and tear; improper washing/care; damage from Velcro, sharp objects, heat, fire, chemicals, accidents; products modified/repaired by anyone other than MOV Sport; damage after use; minor color differences from screen settings.
Custom-Made Products
Made specifically per customer; cannot be returned/exchanged/refunded unless MOV Sport confirms a manufacturing defect or production error. Customer-approved sizes/spelling/names/logos/artwork are not refund-eligible.
Resolution Options
If a warranty claim is approved, MOV Sport may, at its sole discretion: repair, replace, issue store credit, or offer a partial/full refund.
Shipping Costs
MOV Sport covers reasonable replacement shipping if a manufacturing defect is confirmed; otherwise customer pays shipping.
How to Submit a Claim
Email info@movsport.net with: order number, full name, description of issue, clear photos.
Final Decision
MOV Sport inspects all returned products before approving any warranty/replacement/refund/exchange, based on product condition and policy compliance.