Returns, Refunds & Warranty Policy
Effective Date: June 27, 2026
At MOV Sport, we take pride in producing premium skydiving apparel. Every product is carefully inspected before shipment. If an issue occurs, this policy explains how we handle returns, replacements, and warranty claims.
Return Eligibility
Products may be eligible for review only if:
- A return request is submitted within 7 days of delivery.
- The product has not been worn, washed, altered, or damaged.
- Original tags remain attached.
- The item is returned in its original condition and packaging.
- Proof of purchase is provided.
Items returned without prior approval from MOV Sport may be refused.
Manufacturing Defects
If you believe your product has a manufacturing defect, please contact us immediately after receiving your order.
Do not wear or use the product before contacting us, as used products cannot be properly inspected for manufacturing issues.
Photos and additional information may be requested before a claim is approved.
Examples of manufacturing defects include:
- Loose or missing stitching.
- Open or unfinished seams.
- Incorrect logo placement.
- Missing logo.
- Incorrect artwork compared with the approved design.
- Incorrect garment size compared with the confirmed order.
- Incorrect colors caused during manufacturing.
- Material defects affecting normal use.
MOV Sport reserves the right to determine whether a reported issue qualifies as a manufacturing defect.
Issues Not Covered
The following are not considered manufacturing defects:
- Damage caused by normal wear and tear.
- Damage caused by improper washing or care.
- Damage caused by Velcro, sharp objects, heat, fire, chemicals, or accidents.
- Products that have been modified or repaired by anyone other than MOV Sport.
- Damage caused after the product has been used.
- Minor color differences caused by monitor or mobile screen settings.
Custom-Made Products
Custom-made products are manufactured specifically for each customer.
For this reason, custom orders cannot be returned, exchanged, or refunded unless MOV Sport confirms a manufacturing defect or an error made during production.
Incorrect sizes, spelling mistakes, names, logos, or artwork approved by the customer are not eligible for refunds or replacements.
Resolution Options
If a warranty claim is approved, MOV Sport may, at its sole discretion:
- Repair the product.
- Replace the product.
- Issue store credit.
- Offer a partial or full refund where appropriate.
The chosen resolution will depend on the nature of the issue.
Shipping Costs
If the issue is confirmed to be a manufacturing defect, MOV Sport will cover reasonable replacement shipping costs.
If no manufacturing defect is found, the customer is responsible for all shipping costs.
How to Submit a Claim
To start a warranty or return request, please email:
Include:
- Order number
- Full name
- Description of the issue
- Clear photos showing the problem
Final Decision
MOV Sport reserves the right to inspect all returned products before approving any warranty, replacement, refund, or exchange request.
Our decision will be based on the condition of the product and compliance with this policy.